NDLI: What makes an effective Quality Improvement Manager? A qualitative study in the New Zealand Health System

Content Provider	Springer Nature : BioMed Central
Author	Akmal, Adeel Podgorodnichenko, Nataliya Stokes, Tim Foote, Jeff Greatbanks, Richard Gauld, Robin
Abstract	Purpose Quality improvement is an international priority, and health organisations invest heavily in this endeavour. Little, however, is known of the role and perspectives of Quality Improvement Managers who are responsible for quality improvement implementation. We explored the quality improvement managers’ accounts of what competencies and qualities they require to achieve day-to-day and long-term quality improvement objectives. Design Qualitative exploratory design using an interpretivist approach with semi-structured interviews analysed thematically. Setting and participants. Interviews were conducted with 56 quality improvement managers from 15 (out of 20) New Zealand District Health Boards. Participants were divided into two groups: traditional and clinical quality improvement managers. The former group consisted of those with formal quality improvement education—typically operations managers or process engineers. The latter group was represented by clinical staff—physicians and nurses—who received on-the-job training. Results Three themes were identified: quality improvement expertise, leadership competencies and interpersonal competencies. Effective quality improvement managers require quality improvement experience and expertise in healthcare environments. They require leadership competencies including sense-giving, taking a long-term view and systems thinking. They also require interpersonal competencies including approachability, trustworthiness and supportiveness. Traditional and clinical quality improvement managers attributed different value to these characteristics with traditional quality improvement managers emphasising leadership competencies and interpersonal skills more than clinical quality improvement managers. Conclusions We differentiate between traditional and clinical quality improvement managers, and suggest how both groups can be better prepared to be effective in their roles. Both groups require a comprehensive socialisation and training process designed to meet specific learning needs.
Related Links	https://bmchealthservres.biomedcentral.com/counter/pdf/10.1186/s12913-021-07433-w.pdf
Ending Page	11
Page Count	11
Starting Page	1
File Format	HTM / HTML
ISSN	14726963
DOI	10.1186/s12913-021-07433-w
Journal	BMC Health Services Research
Issue Number	1
Volume Number	22
Language	English
Publisher	BioMed Central
Publisher Date	2022-01-10
Access Restriction	Open
Subject Keyword	Public Health Health Administration Health Informatics Nursing Research Quality improvement Health policy Health services research Quality improvement managers Qualitative research New Zealand
Content Type	Text
Resource Type	Article
Subject	Health Policy

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Clinicians’ experiences of becoming a clinical manager: a qualitative study

Quality of care is what we make of it: a qualitative study of managers’ perspectives on quality of care in high-performing nursing homes

Sustaining complex interventions in long-term care: a qualitative study of direct care staff and managers

Managers' perceptions of the manager role in relation to physicians: a qualitative interview study of the top managers in Swedish healthcare

Correction: The role of cannabis clinics in the health system: a qualitative study of physicians’ views in New Zealand

Health services supervision in a protracted crisis: a qualitative study into supportive supervision practices in South Sudan

A qualitative study of organisational response to national quality standards for 7-day services in English hospitals

Perspectives of cancer consumer representatives on their involvement in healthcare service improvement: a qualitative study

Understanding the contribution of primary and community services to health system resilience during the COVID19 Pandemic in Aotearoa, New Zealand: a qualitative interview study

What makes an effective Quality Improvement Manager? A qualitative study in the New Zealand Health System

Similar Documents

Clinicians’ experiences of becoming a clinical manager: a qualitative study

Quality of care is what we make of it: a qualitative study of managers’ perspectives on quality of care in high-performing nursing homes

Sustaining complex interventions in long-term care: a qualitative study of direct care staff and managers

Managers' perceptions of the manager role in relation to physicians: a qualitative interview study of the top managers in Swedish healthcare

Correction: The role of cannabis clinics in the health system: a qualitative study of physicians’ views in New Zealand

Health services supervision in a protracted crisis: a qualitative study into supportive supervision practices in South Sudan

A qualitative study of organisational response to national quality standards for 7-day services in English hospitals

Perspectives of cancer consumer representatives on their involvement in healthcare service improvement: a qualitative study

Understanding the contribution of primary and community services to health system resilience during the COVID19 Pandemic in Aotearoa, New Zealand: a qualitative interview study

What makes an effective Quality Improvement Manager? A qualitative study in the New Zealand Health System