NDLI: The Business Value of IT in Light of Prospect Theory : A New Explanation for IT Paradoxes

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The Business Value of IT in Light of Prospect Theory : A New Explanation for IT Paradoxes

Content Provider	Springer Nature Link
Author	Afflerbach, Patrick
Copyright Year	2015
Abstract	A key problem with IT decision-making is that the real value contributions of IT projects are unknown ex-ante to their executions. Thus, an organization has to rely on the expectations and perceptions of its decision makers. Moreover, these perceptions are prone to biases and display only a transfigured or irrational image of reality. This paper examines how these biases are related to the business value of IT (BVIT) and how IT decision-making can be rationalized. To this aim, a model is set up based on prospect theory, which is a frequently cited theory from behavioral economics used to descriptively analyze human value perception under risk. Applying the results found via prospect theory to IT decisions, the “perceived” BVIT is quantified and analyzed. Based on the model, the paper shows that the irrationalities rooted in human value perception provide explanations for two central paradoxes of IT. First, it reveals that they cause a disparity between the anticipated value-adding effects of IT and the actual measured outcomes, reflecting a famous observation within BVIT research known as the “productivity paradox of IT.” Second, recent studies show that IT increases the operational efficiency and competitiveness of organizations. However, only the operational effects are perceived in practice. In the paper, this one-sided perception is referred to as the “perception paradox of IT”. It is ultimately concluded that a rethinking of the position of IT within modern organizations and the establishment of suitable corporate governance mechanisms can resolve these issues, avoid irrationalities, and positively influence the performance impacts of IT.
Starting Page	299
Ending Page	310
Page Count	12
File Format	PDF
ISSN	23637005
Journal	Business & Information Systems Engineering
Volume Number	57
Issue Number	5
e-ISSN	18670202
Language	English
Publisher	Springer Fachmedien Wiesbaden
Publisher Date	2015-08-29
Publisher Place	Wiesbaden
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Business value of IT Perceived value of IT Prospect theory Productivity paradox IT in Business Business/Management Science Economics/Management Science
Content Type	Text
Resource Type	Article
Subject	Information Systems

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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