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| Content Provider | Springer Nature Link |
|---|---|
| Author | Mayer, Jörg H. Winter, Robert Mohr, Thomas |
| Copyright Year | 2012 |
| Abstract | Digital natives increasingly populate organizations’ management. These new-generation managers more naturally accept management support systems (MSS), but also have higher expectations about how they should accommodate their individual user preferences. As a result, managers question MSS that have been developed without configuration mechanisms to accommodate their working style, relevant MSS use cases, and different MSS access modes. The objective of this article is to reveal managers’ different MSS use situations and propose levers for tailoring (conceptual) MSS design to them. Use situations generalize classes of similar user-group preferences. We first apply findings from a literature review to cluster managers’ user-group preferences into 36 MSS use situations. Second, we propose that the selection of end-user devices can serve as a main lever for MSS configuration. Third, we complete the configuration with a MSS user-interface design. Finally, we demonstrate utility of our configuration model by presenting and evaluating a prototype. |
| Starting Page | 331 |
| Ending Page | 345 |
| Page Count | 15 |
| File Format | |
| ISSN | 23637005 |
| Journal | Business & Information Systems Engineering |
| Volume Number | 4 |
| Issue Number | 6 |
| e-ISSN | 18670202 |
| Language | English |
| Publisher | SP Gabler Verlag |
| Publisher Date | 2012-11-03 |
| Publisher Place | Wiesbaden |
| Access Restriction | One Nation One Subscription (ONOS) |
| Subject Keyword | Management support systems (MSS) IS analysis and design User-group preferences Use factors in MSS design MSS configuration Business Information Systems Business/Management Science Economics/Management Science |
| Content Type | Text |
| Resource Type | Article |
| Subject | Information Systems |
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