NDLI: Service quality of mHealth platforms: development and validation of a hierarchical model using PLS

Please wait, while we are loading the content...

Service quality of mHealth platforms: development and validation of a hierarchical model using PLS

Content Provider	Springer Nature Link
Author	Akter, Shahriar D’Ambra, John Ray, Pradeep
Copyright Year	2010
Abstract	Advancing research on service quality requires clarifying the theoretical conceptualizations and validating an integrated service quality model. The purpose of this study is to facilitate and elucidate practical issues and decisions related to the development of a hierarchical service quality model in mobile health (mHealth) services research. Conceptually, it extends theory by reframing service quality as a reflective, hierarchical construct and modeling its impact on satisfaction, intention to continue using and quality of life. Empirically, it confirms that PLS path modeling can be used to estimate the parameters of a higher order construct and its association with subsequent consequential latent variables in a nomological network. The findings of the study show that service quality is the third-order, reflective construct model with strong positive effects on satisfaction, continuance intentions and quality of life in the context of mHealth services. Finally, the study discusses the implications of hierarchical service quality modeling in electronic markets and highlights future research directions.
Starting Page	209
Ending Page	227
Page Count	19
File Format	PDF
ISSN	10196781
Journal	Electronic Markets
Volume Number	20
Issue Number	3-4
e-ISSN	14228890
Language	English
Publisher	Springer-Verlag
Publisher Date	2010-11-18
Publisher Place	Berlin, Heidelberg
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Analysis of Health Care Markets Industry Studies: Services: General IT Management Marketing Service quality Satisfaction Intention to continue using Quality of life PLS path modeling e-Commerce/e-business Business Information Systems
Content Type	Text
Resource Type	Article
Subject	Business and International Management Economics and Econometrics Management of Technology and Innovation Computer Science Applications Marketing

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Continuance of mHealth services at the bottom of the pyramid: the roles of service quality and trust

Electronic Markets on the media industry

Structural analysis of value creation in software service platforms

SNA-based innovation trend analysis in software service networks

Electronic Markets on electronic markets in education

Personal data markets

An examination of the determinants of service quality in the Chinese express industry

Product quality vs service quality in the mobile industry: Is there a dominant driver of customer intention to switch providers?

Electronic markets on transaction costs

Service quality of mHealth platforms: development and validation of a hierarchical model using PLS

Similar Documents

Continuance of mHealth services at the bottom of the pyramid: the roles of service quality and trust

Electronic Markets on the media industry

Structural analysis of value creation in software service platforms

SNA-based innovation trend analysis in software service networks

Electronic Markets on electronic markets in education

Personal data markets

An examination of the determinants of service quality in the Chinese express industry

Product quality vs service quality in the mobile industry: Is there a dominant driver of customer intention to switch providers?

Electronic markets on transaction costs

Service quality of mHealth platforms: development and validation of a hierarchical model using PLS