NDLI: Evaluating Human-Robot Interaction : Focusing on the Holistic Interaction Experience

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Evaluating Human-Robot Interaction : Focusing on the Holistic Interaction Experience

Content Provider	Springer Nature Link
Author	Young, James E. Sung, JaYoung Voida, Amy Sharlin, Ehud Igarashi, Takeo Christensen, Henrik I. Grinter, Rebecca E.
Copyright Year	2010
Abstract	The experience of interacting with a robot has been shown to be very different in comparison to people’s interaction experience with other technologies and artifacts, and often has a strong social or emotional component—a difference that poses potential challenges related to the design and evaluation of HRI. In this paper we explore this difference, and its implications on evaluating HRI. We outline how this difference is due in part to the general complexity of robots’ overall context of interaction, related to their dynamic presence in the real world and their tendency to invoke a sense of agency.We suggest that due to these differences HCI evaluation methods should be applied to HRI with care, and we present a survey of select HCI evaluation techniques from the perspective of the unique challenges of robots. We propose a view on social interaction with robots that we call the holistic interaction experience, and introduce a set of three perspectives for exploring social interaction with robots: visceral factors of interaction, social mechanics, and social structures. We demonstrate how our three perspectives can be used in practice, both as guidelines to discuss and categorize robot interaction, and as a component in the evaluation process. Further, we propose an original heuristic for brainstorming various possibilities of interaction experiences based on a concept we call the interaction experience map.
Starting Page	53
Ending Page	67
Page Count	15
File Format	PDF
ISSN	18754791
Journal	International Journal of Social Robotics
Volume Number	3
Issue Number	1
e-ISSN	18754805
Language	English
Publisher	Springer Netherlands
Publisher Date	2010-10-01
Publisher Place	Dordrecht
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Human-robot interaction Evaluation methods Frameworks Control Robotics Mechatronics
Content Type	Text
Resource Type	Article
Subject	Philosophy Control and Systems Engineering Social Psychology Electrical and Electronic Engineering Human-Computer Interaction

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
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