NDLI: Qualitative Evaluation of an Intervention Program for Sustained Internet Use Among Low-Income Older Adults

Content Provider	Springer Nature Link
Author	Kim, Jinsook Gray, Jennifer
Copyright Year	2015
Abstract	The purpose of this study was to: explore low-income older adults’ perceptions of participating in an intervention program for sustained Internet use, identify factors affecting their Internet use, and provide recommendations for program improvement. Data were collected using semi-structured interviews of 11 public housing building residents who participated in a program that provided a computer/Internet skills training, public computer stations, free personal computers and broadband Internet services, and post-training assistance. Three major themes emerged through thematic analysis: impacts, barriers, and user needs and wants. The theme impacts indicated the positive changes that respondents experienced, including enhanced social connections, development of life skills, and monetary benefits from using the Internet (e.g., saving long distance call costs). The theme barriers included barriers to program participation and barriers to full, sustained Internet use. Distrust of governmental or social programs and fears of technology appeared to hinder program participation. Despite the comprehensiveness of the program, program participants still faced barriers at different phases. Limited proficiency, fears about cyber security, and broadband-related issues (e.g., technical and cost-related issues) may prevent full, sustained Internet use. The theme user needs and wants included individual device and technical support needs and preference for Wi-Fi for Internet access. Provision of individual devices (e.g., laptop computers) and ongoing technical support appeared to be crucial for sustained Internet use among low-income older adults. Providing a building-wide Wi-Fi system rather than individual modems in each residential unit might better meet user preferences and maintenance needs in multi-unit housing buildings.
Starting Page	240
Ending Page	253
Page Count	14
File Format	PDF
ISSN	01635158
Journal	Ageing International
Volume Number	41
Issue Number	3
e-ISSN	1936606X
Language	English
Publisher	Springer US
Publisher Date	2015-10-16
Publisher Place	New York
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Social Sciences Aging
Content Type	Text
Resource Type	Article
Subject	Health (social science)

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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