NDLI: Implementing lean in knowledge work: Implications from a study of the hospital discharge planning process

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Implementing lean in knowledge work: Implications from a study of the hospital discharge planning process

Content Provider	Springer Nature Link
Author	McDermott, Christopher M. Venditti, Ferdinand J.
Copyright Year	2015
Abstract	With its Lean production system, Toyota championed an innovative way to organize and manage processes to eliminate waste and improve effectiveness. While our understanding of Lean and its successes has grown, it has become increasingly clear that contextual variables impact the effectiveness of its implementation. In particular, there is a need to better understand those principles and practices of Lean that are most relevant for specific processes in knowledge work environments. In this paper, we use action research methods to explore the implementation of Lean techniques in the discharge planning process (DPP) of a large hospital. Our aim is two-fold: first, we conceptually frame and link our observations of Lean implementation in this knowledge worker setting with the overall framework of Lean management to provide researchers with further insight into important contextual elements/variables that need to be considered in this environment. Second, we articulate elements of Lean and its implementation that proved most useful and relevant in this environment. We identify critical elements of Lean that were central in this implementation and also identify key challenges of Lean implementation in this environment and link our findings to existing research on the topic.
Starting Page	118
Ending Page	130
Page Count	13
File Format	PDF
ISSN	19369735
Journal	Operations Management Research
Volume Number	8
Issue Number	3-4
e-ISSN	19369743
Language	English
Publisher	Springer US
Publisher Date	2015-08-02
Publisher Place	New York
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Lean Hospital Action research Empirical Operations Management Engineering Economics, Organization, Logistics, Marketing Industrial and Production Engineering Operation Research/Decision Theory Management Innovation/Technology Management
Content Type	Text
Resource Type	Article
Subject	Industrial and Manufacturing Engineering Management Science and Operations Research Strategy and Management Management of Technology and Innovation

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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