NDLI: The role of user age in task performance: examining curvilinear and interaction effects of user age, expertise, and interface design on mistake making

Content Provider	Springer Nature Link
Author	Zimmer, J. Christopher Tams, Stefan Craig, Kevin Thatcher, Jason Pak, Richard
Copyright Year	2015
Abstract	The next 30 years are going to be challenging for organizations as they need to transition to a workforce that is rapidly growing older. As the workforce is growing older, the age of organizational technology users is an important aspect to examine in the context of organizational information systems (IS). The corresponding IS literature has largely assumed that age is an impediment or disadvantage when using modern information and communication technologies (ICTs) and has, thus, directed attention to the challenges faced by older technology users in the workforce. However, such research has not examined the potential benefits of an older workforce in terms of a possibly higher task performance under certain workplace conditions, such as employees’ subject-area knowledge and the design of the ICT interface. Hence, this paper examines age-related differences in the use of organizational ICTs in terms of the propensity that different age groups have toward performance in the form of mistake-making when searching for information. To do so, the paper forms hypotheses that explain how the combination of age, subject-area knowledge, and system interface lead individuals to make mistakes in a technology-enabled context. Drawing on a laboratory experiment using 107 older and younger technology users, we evaluated the three-way interaction of age, subject-area knowledge, and interface design. Our results demonstrate that—under certain conditions—age is not the detriment that it is widely believed to be. The implications of this finding are explored in relation to the “graying of the workforce” that all OECD countries are currently experiencing.
Starting Page	323
Ending Page	348
Page Count	26
File Format	PDF
ISSN	00442372
Journal	Zeitschrift für Betriebswirtschaft
Volume Number	85
Issue Number	4
e-ISSN	18618928
Language	English
Publisher	Springer Berlin Heidelberg
Publisher Date	2015-02-18
Publisher Place	Berlin, Heidelberg
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Age System design Expertise Error Interface Novice Business/Management Science Production/Logistics/Supply Chain Organization/Planning Human Resource Management Accounting/Auditing Business Taxation/Tax Law
Content Type	Text
Resource Type	Article
Subject	Business and International Management Economics and Econometrics

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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