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| Content Provider | Springer Nature Link |
|---|---|
| Author | Yamamoto, Yukiko Shizaki, Tetsuo Ikegami, Yuki Tsuruta, Setsuo |
| Copyright Year | 2015 |
| Abstract | Recently, many workers are exposed to distressing situations. However, counselors supporting them lack in number overwhelmingly. To cope with this, a context-respectful counseling agent CRCA virtualized on the Web is proposed. It provides no solution. It paraphrases utterances of users namely clients including those of emotional words showing clients’ emotional changes and adds only context preserving and digging prompts such as “Say in detail” for problem clarification. This keeps clients’ trust to continue the dialogue for promoting their reflection towards self-awareness of solutions. Different from typical conventional counseling agents or chatter bots, CRCA needs no external information from the Web. Because of this and independent data access with clients, CRCAs are scalable so that they can be virtualized on the large scale Web as if there were human counselors in cloud environments, pretending to empathize with clients suffering from their competence, human relationship, etc. Consequently, many distressing persons can concurrently solve problems, supported responsively by WebCRCA namely CRCAs on the Web. Feasibility / effect of CRCA’s solution awareness support in career counseling examples, and real-time performance / scalability of CRCA on the large scale Web are evaluated. |
| Starting Page | 111 |
| Ending Page | 134 |
| Page Count | 24 |
| File Format | |
| ISSN | 1386145X |
| Journal | World Wide Web |
| Volume Number | 19 |
| Issue Number | 1 |
| e-ISSN | 15731413 |
| Language | English |
| Publisher | Springer US |
| Publisher Date | 2015-02-26 |
| Publisher Place | New York |
| Access Restriction | One Nation One Subscription (ONOS) |
| Subject Keyword | Context respectfulness Counseling agent Virtualization Scalability Web service environment Reflection Self-awareness Information Systems Applications (incl. Internet) Database Management Operating Systems |
| Content Type | Text |
| Resource Type | Article |
| Subject | Computer Networks and Communications Software Hardware and Architecture |
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