NDLI: User Requirement Analysis and IT Framework Design for Smart Airports

Content Provider	Springer Nature Link
Author	Sohn, Sei Chang Kim, Kee Woong Lee, Chulung
Copyright Year	2013
Abstract	It takes a great deal of time for an airline passenger to go through the immigration process, security checks, and other airport-associated procedures. Furthermore, nowadays, large airports are competing to be hub airports, are striving to increase customer satisfaction, and wish to provide passengers with excellent travel experiences. When we reviewed airport processes in order to increase airport productivity and improve passenger convenience, we categorized passenger-related processes into three parts: passenger processing, guide services, and mobile services. In order to support a series of improvements in the process, a new paradigm, “Smart Airport Service Framework” is proposed to ensure faster service and greater convenience for passengers and improve work processes and resource utilization. As a part of this paradigm, and to meet the needs of passengers as regards mobile service, we reviewed a customer requirement analysis for smart phone applications using quality function deployment methodology. From this information, we drew the most necessary functions, such as the guide to airport amenities, and developed them, consequently enhancing passenger access to the airport IT systems, saving time, and increasing airport authority profits.
Starting Page	1601
Ending Page	1611
Page Count	11
File Format	PDF
ISSN	09296212
Journal	Wireless Personal Communications
Volume Number	73
Issue Number	4
e-ISSN	1572834X
Language	English
Publisher	Springer US
Publisher Date	2013-07-10
Publisher Place	Boston
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	User requirement analysis IT framework Business process Smart airport Quality function deployment Communications Engineering, Networks Signal, Image and Speech Processing Computer Communication Networks
Content Type	Text
Resource Type	Article
Subject	Electrical and Electronic Engineering Computer Science Applications

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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