NDLI: Simple Metrics for Improving Software Process Performance and Capability: A Case Study

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Simple Metrics for Improving Software Process Performance and Capability: A Case Study

Content Provider	Springer Nature Link
Author	Dawson, Ray O'Neill, Bill
Copyright Year	2003
Abstract	This paper presents a case study which describes the application of statistical process performance monitoring and capability assessment on a large process control software project. The process performance and capability monitoring used in the case study is part of a Quality Framework for Software Development (QFSD) devised for the development of control systems at Fisher–Rosemount Systems and provides a practical alternative to ISO9000 quality models. The process performance measurements were based on commonly available metrics that could be obtained with the minimum disruption to the processes being examined. The application of statistical methods were used to establish problem areas at the earliest opportunity allowing process adjustments to be made to improve the process performance. The processes used were defined in terms of work products which were categorized and evaluated for the level of completion. This allowed a process capability to be calculated. Those processes which were found to be at a lower capability level became the focus for the process improvement for the next project. In particular the capability measurement identified processes where questions needed to be raised about the relevance of the process, whether the techniques used were effective and whether the tools were adequate. It was found that achieving high performance and capability is a learning process with the development team improving with each new project. The benefits have been better managed, more cost and time effective projects producing higher quality software. Management and the development team have obtained a better understanding of the software development process and this continuing learning process has lead to a continuous improvement in both the development methodology and the resulting software. The paper presents examples of the real benefits that can be obtained by tracking process performance and assessing process capability at all stages, and shows that this can be achieved without the need to resort to complex procedures for process measurement, as most of the empirical data came from commonly available process data.
Starting Page	243
Ending Page	258
Page Count	16
File Format	PDF
ISSN	09639314
Journal	Software Quality Journal
Volume Number	11
Issue Number	3
e-ISSN	15731367
Language	English
Publisher	Kluwer Academic Publishers
Publisher Date	2003-01-01
Publisher Place	Boston
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Software Engineering/Programming and Operating Systems Programming Languages, Compilers, Interpreters Operating Systems Data Structures, Cryptology and Information Theory
Content Type	Text
Resource Type	Article
Subject	Safety, Risk, Reliability and Quality Media Technology Software

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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