NDLI: An evolutionary cultural-change approach to successful software process improvement

Content Provider	Springer Nature Link
Author	Elliott, Michael Dawson, Ray Edwards, Janet
Copyright Year	2009
Abstract	With a plethora of models, systems and standards to choose for a basis of software process improvement, decisions on which to adopt may depend on a number of factors. This paper presents an evolutionary and extremely cost effective approach to implementing a software quality system that requires minimum resource and little disruption to programme delivery. The method presented, achieved a 40% improvement in the level of implementation of the AWE plc software quality management system over a 5-year period. A critical success factor is the treatment of the users’ of the defined software quality system as customers, understanding their concerns and problems, and being responsive to them. The importance of a well designed system is highlighted together with the essential and extensive consultation process required to gain buy-in and lay the foundation for cultural change. This was supported with a helpful programme of facilitated self-assessment and sustained by a closely aligned training scheme. As a consequence some of the cultural elements were changed from one of thoughtless “tick-in-the-box” compliance to one of true understanding of the system requirements, true quality implementation, and subsequent added value.
Starting Page	189
Ending Page	202
Page Count	14
File Format	PDF
ISSN	09639314
Journal	Software Quality Journal
Volume Number	17
Issue Number	2
e-ISSN	15731367
Language	English
Publisher	Springer US
Publisher Date	2009-01-15
Publisher Place	Boston
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Culture Training Standards Quality improvement Conformance Return-on-investment Operating Systems Data Structures, Cryptology and Information Theory Programming Languages, Compilers, Interpreters Software Engineering/Programming and Operating Systems
Content Type	Text
Resource Type	Article
Subject	Safety, Risk, Reliability and Quality Media Technology Software

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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