NDLI: A method for assessing residents' satisfaction with community-based services: a quality-of-life perspective

Content Provider	Springer Nature Link
Author	Sirgy, M. Joseph Rahtz, Don R. Cicic, Muris Underwood, Robert
Copyright Year	2000
Abstract	A method for assessing residents' satisfaction with community-based services is developed and tested using four samples. The method is based on the theoretical notion that consumer satisfaction with individual government services (e.g., police, fire/rescue, and library), business services (e.g., banking/savings, insurance, and department stores), and nonprofit services (e.g., alcohol/drug abuse services, crisis intervention, and religious services) affect satisfaction with the community at large (global community satisfaction). Ultimately, this global community satisfaction, together with satisfaction with other relevant life domains (work, family, leisure, etc.), affect global life satisfaction. The theoretical notions are explained using bottom-up spillover theory -- a theory highly established in quality-of-life research. This theory applied to the proposed method explains that residents' overall satisfaction with a community can be decomposed into a variety of sub-domains, each of which contributes to their overall feelings about the community. Survey data from four different communities were collected to test the validity of the method. The results provided support to the model and the assessment method and measures used. From a managerial perspective, we showed how the model and the assessment method can be used by community leaders to tap citizens' perception of community quality-of-life and its determinants, identify strategic gaps or problem areas, and take corrective action.
Starting Page	279
Ending Page	316
Page Count	38
File Format	PDF
ISSN	03038300
Journal	Social Indicators Research
Volume Number	49
Issue Number	3
e-ISSN	15730921
Language	English
Publisher	Kluwer Academic Publishers
Publisher Date	2000-01-01
Publisher Place	Dordrecht
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Public Health/Gesundheitswesen Quality of Life Research Microeconomics Sociology
Content Type	Text
Resource Type	Article
Subject	Sociology and Political Science Arts and Humanities Developmental and Educational Psychology

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
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4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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