NDLI: A performance matrix for strategies to improve satisfaction among faculty members in higher education

Content Provider	Springer Nature Link
Author	Chen, Shun Hsing
Copyright Year	2009
Abstract	Most studies of higher education focus on students as ‘customers’, and these studies tend to evaluate educational services on the basis of the satisfaction of these customers. This approach often neglects the question of the satisfaction (or dissatisfaction) of faculty members. The study designs a questionnaire for higher-education faculty members on the basis of the literature on this subject and discussion with scholars. Surveys of importance and satisfaction are then undertaken among Taiwanese faculty members with respect to various items. Each item is then placed on was modified a performance control matrix to determine an appropriate improvement strategy. Items that are found to be outside the range of an appropriate performance zone (APZ) are identified as objectives for improvement. The quality loss function (QLF) is then adopted to calculate an area of improvement objectives. A large QLF value indicates that faculty members satisfaction needs to be improved in these items. The results of this investigation demonstrate that retirement arrangements, job security, salaries, and fair promotion systems need to be improved. The resources of higher-education institutions must be invested appropriately to avoid waste and to enhance satisfaction among faculty members.
Starting Page	75
Ending Page	89
Page Count	15
File Format	PDF
ISSN	00335177
Journal	Quality and Quantity
Volume Number	45
Issue Number	1
e-ISSN	15737845
Language	English
Publisher	Springer Netherlands
Publisher Date	2009-12-24
Publisher Place	Dordrecht
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Appropriate performance zone (APZ) Faculty members satisfaction Importance survey Performance control matrix Satisfaction survey Quality loss function (QLF) Social Sciences Methodology of the Social Sciences
Content Type	Text
Resource Type	Article
Subject	Statistics and Probability Social Sciences

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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