NDLI: Delivering Consumer Health Information Digitally: A Comparison Between the Web and Touchscreen Kiosk

Content Provider	Springer Nature Link
Author	Nicholas, David Huntington, Paul Williams, Peter
Copyright Year	2003
Abstract	Employing survey and web log data the study presented here compares the use and users of two digital health information platforms geared toward consumers—web-sites and touchscreen information kiosks. The kiosks featured are those supplied by InTouch With Health and the web-site is surgerydoor (some analysis of NHSDirect Online is also supplied). Problems of making direct comparisons between the two platforms are discussed and comparative figures provided. The two platforms were compared using the following metrics: page view time, session duration, number of sessions conducted, pages viewed per session, and topic/subject of pages viewed. Possible reasons for the differences between the two platforms are discussed, including the environment in which they are housed, the proximity of the platform to the user, the specific purpose of the individual platform, the different audiences served, the extent of delegation, the computer literacy of the audiences served, the quantity and comprehensiveness of the platform's information, and user's perceptions of authority. The research reminds and informs web-site and kiosk designers of the different audiences that they serve. The work reported here forms part of a Department of Health funded study which is evaluating digital health information provision to the consumer, in particular the use and impact of more than seventy heath kiosks located in all kinds of locations throughout the United Kingdom.
Starting Page	13
Ending Page	34
Page Count	22
File Format	PDF
ISSN	01485598
Journal	Journal of Medical Systems
Volume Number	27
Issue Number	1
e-ISSN	1573689X
Language	English
Publisher	Kluwer Academic Publishers-Plenum Publishers
Publisher Date	2003-01-01
Publisher Place	New York
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Health Informatics & Health Administration Statistics for Life Sciences, Medicine, Health Sciences
Content Type	Text
Resource Type	Article
Subject	Health Information Management Information Systems Health Informatics

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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