NDLI: Successful product or successful system? User satisfaction measurement of ERP software

Content Provider	Springer Nature Link
Author	Usmanij, Petrus A. Khosla, Rajiv Chu, Mei Tai
Copyright Year	2012
Abstract	Most software projects are largely undertaken with a focus on developing successful products rather than successful systems. For example, enterprise resource planning (ERP) products are generally developed in isolation from other system components like people, information or existing business processes. This paper applies the human-centred approach in studying the design of SAP-ERP system and measuring its user satisfaction. The objective of the paper is to explore the relationship between the human-centred dimensions (process, syntactic, semantic, social and pragmatic) and the user satisfaction on SAP-ERP system. This paper attempts to answer two questions: what human-centred model can provide a systematic and successful ERP system? And what methodology can be used for validating this model and how can it be applied for evaluating user satisfaction? The contributions of the paper are to address the need for the human-centred approach as a basis for the design of ERP system, to define a systematic human-centred model for measurement towards user satisfaction. This paper suggests the application of a proposed five dimensional model in measuring the human-centredness of SAP-ERP system and embarks a case study to conduct quantitative analysis. In conclusion the paper suggests an urgent and immediate need to develop scientific and engineering methodologies for designing, building, and analysing complex systems that centre on fundamental forms of human activity, supported by computer and communication technology.
Starting Page	1131
Ending Page	1144
Page Count	14
File Format	PDF
ISSN	09565515
Journal	Journal of Intelligent Manufacturing
Volume Number	24
Issue Number	6
e-ISSN	15728145
Language	English
Publisher	Springer US
Publisher Date	2012-04-29
Publisher Place	Boston
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Enterprise resource planning (ERP) system Human-centred approach SAP User satisfaction Production/Logistics/Supply Chain Manufacturing, Machines, Tools Control, Robotics, Mechatronics
Content Type	Text
Resource Type	Article
Subject	Industrial and Manufacturing Engineering Artificial Intelligence Software

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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