NDLI: Routinisation of B2B E-commerce by small firms: A process perspective

Content Provider	Springer Nature Link
Author	Banerjee, Probir Kumar Ma, Louis C.
Copyright Year	2011
Abstract	Prior research on e-business based on the TOE framework and the factor based variance approach have yielded mixed results in that differences exist in terms of the identified technology, organisation and environmental factors and their influence at different steps of the routinisation trajectory. In this research we probe deeper into the routinisation phenomenon and investigate the process in a bid to understand ‘when’ and ‘why’ certain TOE factors become crucial determinants at different stages of the routinisation process. The context of our study is integration of B2B e-markets by four small firms. Our findings from interpretive case studies indicate that changes in organisational characteristic (such as IT infrastructure), environmental characteristics (such as e-business usage in the industry), and perceptions of e-business (risk and benefit) over time influenced movement along the routinisation trajectory. There is evidence that in high risk e-business, the ability to conduct trials with controlled risk is a crucial determinant of progression from initial to continued usage. Also, contrary to the independent effects of the organisation, environment and technology characteristics assumed in prior research, we found that it is the interaction effect of the three factors that determined initial attitude, initial usage and continued usage. Based on our findings we develop a process model of e-business routinisation and discuss the theoretical and practical implications.
Starting Page	1033
Ending Page	1046
Page Count	14
File Format	PDF
ISSN	13873326
Journal	Information Systems Frontiers
Volume Number	14
Issue Number	5
e-ISSN	15729419
Language	English
Publisher	Springer US
Publisher Date	2011-11-29
Publisher Place	Boston
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	E-Business Routinisation Process theory Technology adoption B2B E-Markets TOE framework Risk Small firm Interpretivist case study Business Information Systems Management of Computing and Information Systems Systems Theory, Control Operations Research/Decision Theory
Content Type	Text
Resource Type	Article
Subject	Theoretical Computer Science Computer Networks and Communications Information Systems Software

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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