NDLI: Conversation analysis at work: detection of conflict in competitive discussions through semi-automatic turn-organization analysis

Content Provider	Springer Nature Link
Author	Pesarin, Anna Cristani, Marco Muri, Vittorio Vinciarelli, Alessandro
Copyright Year	2011
Abstract	This study proposes a semi-automatic approach aimed at detecting conflict in conversations. The approach is based on statistical techniques capable of identifying turn-organization regularities associated with conflict. The only manual step of the process is the segmentation of the conversations into turns (time intervals during which only one person talks) and overlapping speech segments (time intervals during which several persons talk at the same time). The rest of the process takes place automatically and the results show that conflictual exchanges can be detected with Precision and Recall around 70% (the experiments have been performed over 6 h of political debates). The approach brings two main benefits: the first is the possibility of analyzing potentially large amounts of conversational data with a limited effort, the second is that the model parameters provide indications on what turn-regularities are most likely to account for the presence of conflict.
Starting Page	533
Ending Page	540
Page Count	8
File Format	PDF
ISSN	16124782
Journal	Cognitive Processing
Volume Number	13
Issue Number	2
e-ISSN	16124790
Language	English
Publisher	Springer-Verlag
Publisher Date	2011-10-19
Publisher Place	Berlin, Heidelberg
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Social signal processing Generative score space Conflict detection turn-organization Artificial Intelligence (incl. Robotics) Behavioural Sciences Neurosciences
Content Type	Text
Resource Type	Article
Subject	Experimental and Cognitive Psychology Artificial Intelligence Cognitive Neuroscience Medicine

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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