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The joint impact of service-oriented architectures and business process management on business process quality: an empirical evaluation and comparison

Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment

Erratum to: Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment

Advances in business process management implementation based on a maturity assessment and best practice exchange

Information Systems and e-Business Management : Volume 9, Issue 2, June 2011

Information Systems and e-Business Management : Volume 9, Issue 1, March 2011

Information Systems and e-Business Management : Volume 8

Information Systems and e-Business Management : Volume 7

Information Systems and e-Business Management : Volume 6

Information Systems and e-Business Management : Volume 5

Information Systems and e-Business Management : Volume 4

Information Systems and e-Business Management : Volume 3

Information Systems and e-Business Management : Volume 2

Information Systems and e-Business Management : Volume 1

Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment

Content Provider	Springer Nature Link
Author	Marrone, Mauricio Kolbe, Lutz M.
Copyright Year	2010
Abstract	Over 45% of companies are estimated to use IT Service Management (ITSM) frameworks, yet, these frameworks can be imitated and hence the competitive advantage gained from these will quickly become obsolete. Therefore, research on the benefits of ITSM must focus on both operational and strategic benefits. An international survey of 441 firms was conducted to examine the benefits that IT Infrastructure Library (ITIL), the de-facto ITSM framework, provided to the IT organizations. The research focused on how (1) operational benefits, and, (2) strategic positioning of the IT organizations, specifically how the perceived level of Business-IT alignment maturity evolved as the adoption of ITIL increased. Results indicate that as the adoption of ITIL increased, the number of realized operational benefits increased, as well as the levels of maturity of the Business-IT alignment. This indicates that the further the implementation of ITIL the greater the operational and strategic benefits to the organization. Implications for practitioners and researchers are also discussed.
Starting Page	363
Ending Page	380
Page Count	18
File Format	PDF
ISSN	16179846
Journal	Information Systems and e-Business Management
Volume Number	9
Issue Number	3
e-ISSN	16179854
Language	English
Publisher	Springer-Verlag
Publisher Date	2010-06-29
Publisher Place	Berlin, Heidelberg
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	IT infrastructure library ITIL Business-IT alignment Business process management BPM Management/Business for Professionals Information Systems Applications (incl.Internet) Business Information Systems
Content Type	Text
Resource Type	Article
Subject	Information Systems

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Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment

Erratum to: Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment

Erratum to: Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment

The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits

The joint impact of service-oriented architectures and business process management on business process quality: an empirical evaluation and comparison

Impact of IT Service Management Frameworks on the IT Organization : An Empirical Study on Benefits, Challenges, and Processes

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IT-enabled business process management

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Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment

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Uncovering ITIL claims: IT executives’ perception on benefits and Business-IT alignment

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