NDLI: A taxonomy of novice user perception of error on the Web

Content Provider	Springer Nature Link
Author	Lazar, Jonathan Meiselwitz, Gabriele rcio, Anthony
Copyright Year	2004
Abstract	Novice users face many challenges when browsing the Web. The goal of this experiment was to learn about how users perceive error situations when using the World Wide Web. Specifically, the goal was to learn which circumstances cause users to believe that an error has occurred. An exploratory experiment took place with 78 subjects who were novice users. In the experiment the subjects were asked to identify when they perceived that an error had occurred. The subjects reported a total of 219 error situations. These error situations were then classified by the researchers into the following four categories: user error, system error, situational error, and poor Web design. Based on the collected data, suggestions are presented for improving the usability of Web browsers and Web sites.
Starting Page	202
Ending Page	208
Page Count	7
File Format	PDF
ISSN	16155289
Journal	Universal Access in the Information Society
Volume Number	3
Issue Number	3-4
e-ISSN	16155297
Language	English
Publisher	Springer-Verlag
Publisher Date	2004-04-03
Publisher Place	Berlin, Heidelberg
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Novice user Universal usability User error User frustration User perception
Content Type	Text
Resource Type	Article
Subject	Computer Networks and Communications Information Systems Human-Computer Interaction Software

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

A taxonomy of novice user perception of error on the Web