NDLI: Analytic hierarchy process-based group assessment of quality-in-use model characteristics

Content Provider	Springer Nature Link
Author	Srđević, Bojan Pipan, Matija Melo, Paulo Law, Effie Lai Chong
Copyright Year	2015
Abstract	While the characteristics related to the qualities of software in use have been standardized, people managing software development processes still have to combine and prioritize attainment levels for such characteristics. Ranking them can therefore be considered a decision problem that should be solved not only in accordance with the preferences of the stakeholders involved in the decision-making process, but also by following multi-part standards, e.g., that the relative importance of quality characteristics should depend on the high-level goals and objectives for the project. This paper presents an example guide for creating such a ranking for a group of experts coming from different domains using a decision-support inspired approach. Five important quality-in-use characteristics are evaluated by sixteen experts with the analytic hierarchy process. Obtained individual preferences were aggregated by two procedures, and achieved group results were analyzed, of which one analysis included testing of their conformity to individual results. For this case study, the group opinions indicated the top-valued quality in use was effectiveness, followed by satisfaction, freedom from risk, efficiency and context coverage in this ranked order (freedom from risk and efficiency were of nearly equal importance). Implications for the future work of applying different decision-making models such as social choice theory for studying quality attributes are also discussed.
Starting Page	473
Ending Page	483
Page Count	11
File Format	PDF
ISSN	16155289
Journal	Universal Access in the Information Society
Volume Number	15
Issue Number	3
e-ISSN	16155297
Language	English
Publisher	Springer Berlin Heidelberg
Publisher Date	2015-06-14
Publisher Place	Berlin, Heidelberg
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Quality-in-use characteristics Group decision making Analytic hierarchy process User Interfaces and Human Computer Interaction Computer Communication Networks Information Storage and Retrieval Information Systems Applications (incl. Internet) Computers and Society IT in Business
Content Type	Text
Resource Type	Article
Subject	Computer Networks and Communications Information Systems Human-Computer Interaction Software

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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