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| Content Provider | Springer Nature Link |
|---|---|
| Author | Zajicek, Mary Wales, Richard Lee, Andrew |
| Copyright Year | 2004 |
| Abstract | Interaction with electronic speech products is becoming a fact of life through telephone answering systems and speech-driven booking systems, and is set to increase in the future. Older adults will be obliged to use more of these electronic products, and because of their special interactional needs due to age-related impairments it is important that such interactions are designed to suit the needs of such users, and in particular, that appropriate mechanisms are put in place to support learning of older users about interaction. Drawing upon the expertise of tutors at Age Concern Oxfordshire, and the results of preliminary investigations with older adults using dialogues in a speech system, this paper explores the conditions which best provide for the learning experience of older adults, and looks at special features which enable instructions and help for learning to be embedded within speech dialogue design. |
| Starting Page | 122 |
| Ending Page | 130 |
| Page Count | 9 |
| File Format | |
| ISSN | 16155289 |
| Journal | Universal Access in the Information Society |
| Volume Number | 3 |
| Issue Number | 2 |
| e-ISSN | 16155297 |
| Language | English |
| Publisher | Springer-Verlag |
| Publisher Date | 2004-05-05 |
| Publisher Place | Berlin, Heidelberg |
| Access Restriction | One Nation One Subscription (ONOS) |
| Subject Keyword | Learning ICT Older adults Speech interactions Voice dialogues VoiceXML Web accessibility |
| Content Type | Text |
| Resource Type | Article |
| Subject | Computer Networks and Communications Information Systems Human-Computer Interaction Software |
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