NDLI: Managing the constraints of boundary spanning in emergency management

Content Provider	Springer Nature Link
Author	Curnin, Steven Owen, Christine Trist, Cain
Copyright Year	2014
Abstract	Stakeholders tasked with boundary spanning in emergency management are fundamental in facilitating multi-agency coordination. However, there is a scarcity of research investigating the characteristics of emergency management boundary spanners and how they achieve this function in the complex environment of emergency operation centres. An exploratory case study approach was adopted and applied in a strategic-level emergency operations centre. The study used three very different but interrelated qualitative research techniques based upon the Core-Task Analysis framework to categorize the work of stakeholders fulfilling a boundary spanning role in this setting. The data identified that stakeholders performing boundary spanning activities in a strategic-level emergency operations centre face a number of constraints. These can include unfamiliarity with the work domain, its personnel, and structure which can lead to temporal, cultural and information challenges. In order to manage these constraints, boundary spanners working in a strategic-level emergency operations centre need to adopt certain characteristics in order to accomplish their activities. A significant outcome from the data was the necessity to engage in these important undertakings in the pre-response phase in an effort to facilitate successful multi-agency coordination in an actual emergency event.
Starting Page	549
Ending Page	563
Page Count	15
File Format	PDF
ISSN	14355558
Journal	Cognition, Technology & Work
Volume Number	16
Issue Number	4
e-ISSN	14355566
Language	English
Publisher	Springer London
Publisher Date	2014-06-29
Publisher Place	London
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Boundary spanning Emergency operations centre Multi-agency coordination Liaison officer Emergency management Disaster management User Interfaces and Human Computer Interaction Industrial, Organisational and Economic Psychology Cognitive Psychology Automotive Engineering Aerospace Technology and Astronautics Medicine/Public Health
Content Type	Text
Resource Type	Article
Subject	Philosophy Human-Computer Interaction Computer Science Applications

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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