NDLI: Social acceptance of negotiation support systems: scenario-based exploration with focus groups and online survey

Content Provider	Springer Nature Link
Author	Pommeranz, Alina Wiggers, Pascal Brinkman, Willem Paul Jonker, Catholijn M.
Copyright Year	2011
Abstract	We investigate people’s attitudes toward the possible use of negotiation support systems (NSS) in different social contexts and the consequences for their design. To explore functional requirements and social acceptance in different use contexts, we followed a three-step approach. In the first step, we conducted a number of focus groups with negotiation experts. Second, we conducted focus groups with potential users. The focus groups were a qualitative exploration of people’s ideas about NSS that led to design guidelines for mobile NSS. Third, we conducted an online survey (a) to find out in which situations people consider a mobile NSS socially acceptable, (b) to find the factors and relationships that influence this acceptance in the different situations and social contexts, and (c) to investigate the consequences of people’s attitudes toward NSS for the system’s design. The data showed that subjective norm is an important factor influencing the intention to use the system and that the acceptance of NSS depends on the use context. Therefore, we argue that NSS should be designed not only merely as tools being used in the actual negotiation but also as social devices harnessing social networks to provide support in all negotiation phases.
Starting Page	299
Ending Page	317
Page Count	19
File Format	PDF
ISSN	14355558
Journal	Cognition, Technology & Work
Volume Number	14
Issue Number	4
e-ISSN	14355566
Language	English
Publisher	Springer-Verlag
Publisher Date	2011-05-27
Publisher Place	London
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Social acceptance Negotiation support systems Functional requirements Focus groups Technology acceptance model Medicine/Public Health Cognitive Psychology User Interfaces and Human Computer Interaction Aerospace Technology and Astronautics Automotive Engineering Industrial and Organisational Psychology
Content Type	Text
Resource Type	Article
Subject	Philosophy Human-Computer Interaction Computer Science Applications

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
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3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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