NDLI: Trade-offs among factors shaping operators decision-making: the case of aircraft maintenance technicians

Content Provider	Springer Nature Link
Author	Nathanael, Dimitris Tsagkas, Vassilis Marmaras, Nicolas
Copyright Year	2016
Abstract	The present research deals with aircraft maintenance technicians (AMTs) situated decision-making in a commercial aircraft maintenance department. The aim is twofold: first, to study how AMTs through their situated decisions experience inconsistencies between diverse organizational imperatives and pragmatic constraints and second, to identify persistent factors, dualities and/or trade-offs that affect these decisions. Towards this end, twenty-five cases where AMTs faced ambiguity or dilemmas and took decisions during maintenance work were analysed, after being observed in situ. The analysis followed a bottom-up approach where the decision cases observed were first examined in terms of the contextual factors that influenced their outcome. Such contextual factors did not only include the random events triggering a need for a decision, but also the pragmatic constraints that were taken into account by AMTs after the triggering event in order to choose an action path. An interpretative analysis of the above decision cases towards a more abstract level of description, the study achieved at identifying a set of persistent factors underlying decisions at the sharp edge of a safety critical system. It is argued that such persistent factors and their articulation can be identified in operators’ decision-making in any particular work setting and can form the basis for sound bottom-up metrics for organizational resilience and proactive safety management.
Starting Page	807
Ending Page	820
Page Count	14
File Format	PDF
ISSN	14355558
Journal	Cognition, Technology & Work
Volume Number	18
Issue Number	4
e-ISSN	14355566
Language	English
Publisher	Springer London
Publisher Date	2016-09-21
Publisher Place	London
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Decision-making Trade-offs Resilience Safety Aircraft maintenance User Interfaces and Human Computer Interaction Industrial, Organisational and Economic Psychology Cognitive Psychology Automotive Engineering Aerospace Technology and Astronautics Medicine/Public Health
Content Type	Text
Resource Type	Article
Subject	Philosophy Human-Computer Interaction Computer Science Applications

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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