NDLI: Benchmarking and quality management indicators in three medical laboratories

Content Provider	Springer Nature Link
Author	Salas García, A. Vilaplana Perez, C. Calderón Ruiz, A. Gime Bosch, C. Perez Jove, J. Sevilla Herrada, C. Bosch Llobet, M. A. Boquet Miquel, X.
Copyright Year	2008
Abstract	The aim of this study was to calculate various annual quality management indicators and implement them as a management tool in laboratories. The study was performed in three laboratories over five years, from 2000 to 2004. These laboratories are part of the XHUP (Public Hospital Network in Catalonia). We collected 20 annual items over five years and calculated 20 annual indicators. The Laboratory Manual Index Program from the College of American Pathologists was used as a reference. We also compared an analytical quality indicator versus productivity and calculated annual budget laboratory deviation. The information obtained from these indicators provides laboratories with a useful benchmarking tool to determine the results of management change and understand the real situation in laboratories. We found a lack of standardisation in management data. A future area of work could involve unifying some of the different characteristics.
Starting Page	123
Ending Page	132
Page Count	10
File Format	PDF
ISSN	09491775
Journal	Accreditation and Quality Assurance
Volume Number	13
Issue Number	3
e-ISSN	14320517
Language	English
Publisher	Springer-Verlag
Publisher Date	2008-02-12
Publisher Place	Berlin, Heidelberg
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Quality indicators Clinical laboratory management indicators Benchmarking Budget Marketing Ecotoxicology Commercial Law Biochemistry Food Science Analytical Chemistry
Content Type	Text
Resource Type	Article
Subject	Chemistry Instrumentation Chemical Engineering Safety, Risk, Reliability and Quality

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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