NDLI: Context-based counselor agent for software development ecosystem

Content Provider	Springer Nature Link
Author	Shizaki, Tetsuo Yamamoto, Yukiko Tsuruta, Setsuo
Copyright Year	2013
Abstract	Counseling for information technology (IT) personnel lies at the intersection between the software development ecosystem where IT employees collaborate professionally and the social ecosystem where they communicate with each other to share the success or handle the failure of software development. Today, counseling has become a major issue in the IT industry, since the success rate of IT system development projects is as low as 30 %, and more than 60 % of IT professionals suffer from anxiety or other emotional problems. This paper describes a conversational agent aiming to replace human counselors assisting IT personnel in software development ecosystems toward future deployment to social ecosystems. Utilizing IT domain ontology knowledge, our agent automatically adapts the vocabulary used in its responses according to the context and to the current phase of the conversation. Using context-based reflection support knowledge, the agent generates its response consisting of (1) chatterbot-like mirroring/rewording for context sharing and (2) newly proposed context-respectful mechanism of prompts for “context narrowing/digging” to help a client discover problems and become aware of their solutions via deep reflections of IT personnel undergoing counseling. Knowledge focusing on a single domain, such as IT counseling domain, and context-based/context-respectful reflection allow our counseling agent to work properly without having to acquire and manage a huge amount of knowledge. Experimental results show that clients interact with our agent on average two times longer than they do with ELIZA-style conversational agents; also, a questionnaire-based validation has shown the average value of questionnaire’s result was “agree” side for our agent, but “disagree” side for ELIZA-style conversational agents. Therefore, the user acceptance level of our agent is much higher than that of conventional chatterbots.
Ending Page	28
Page Count	26
Starting Page	3
File Format	PDF
ISSN	0010485X
e-ISSN	14365057
Journal	Computing
Issue Number	1
Volume Number	97
Language	English
Publisher	Springer Vienna
Publisher Date	2013-10-08
Publisher Place	Vienna
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Self-awareness Ontology Reflection Pattern recognition, speech recognition Context-based Languages and software systems (knowledge-based systems, expert systems, etc.) Conversational agent Software Engineering Digital ecosystem Computer Application in Administrative Data Processing Computer Science Artificial Intelligence (incl. Robotics) Information Systems Applications (incl. Internet) Computer Communication Networks
Content Type	Text
Resource Type	Article
Subject	Theoretical Computer Science Computational Theory and Mathematics Computational Mathematics Numerical Analysis Computer Science Applications Software

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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