NDLI: Using data mining technique to perform the performance assessment of lean service

Content Provider	Springer Nature Link
Author	Ming Te, Liu Kuo Chung, Mei Albert Pan, Wen Tsao
Copyright Year	2012
Abstract	Lean production and service means to improve the production and service management within an enterprise. Through several management techniques, the waste, the redundant things, and the expenses without added values can be cleared, and the production and service within an enterprise will become smoother, that is, the competitiveness of an enterprise will be enhanced. In this study, the data collected from experiment carried out in Toyota lean service simulation laboratory of China University of Technology are used for analysis. Data mining technique is used to investigate whether the result of lean production and service taken by enterprises can enhance the entire performance of production and service. In this study, Grey relational analysis is performed first and is used to judge whether the data collected in the experiment using lean production and service can enhance performance; then, clustering method is used to classify experimental data into two clusters based on service attitude and dish-serving efficiency; finally, three data mining techniques of Genetic Programming (GP), Back-propagation Artificial Neural Network and logistic regression are used to set up, respectively, lean service performance model and Employee Characteristic Analysis model. From the analysis result, it is shown that the result of lean production and service can indeed enhance the performance of entire production and service; and among the three data mining techniques, GP model has the best classification and forecast capability.
Starting Page	1433
Ending Page	1445
Page Count	13
File Format	PDF
ISSN	09410643
Journal	Neural Computing and Applications
Volume Number	22
Issue Number	7-8
e-ISSN	14333058
Language	English
Publisher	Springer-Verlag
Publisher Date	2012-01-26
Publisher Place	London
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Data mining Lean service Grey relational analysis Kmedoid cluster Genetic Programming Artificial Intelligence (incl. Robotics) Data Mining and Knowledge Discovery Probability and Statistics in Computer Science Computational Science and Engineering Image Processing and Computer Vision Computational Biology/Bioinformatics
Content Type	Text
Resource Type	Article
Subject	Artificial Intelligence Software

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1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
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3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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