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Towards the appropriate human-centred information systems: A case study of the Japanese retail industry

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AI & SOCIETY : Volume 12, Issue 3, September 1998

AI & SOCIETY : Volume 12, Issue 1-2, March 1998

AI & SOCIETY : Volume 11

Towards the appropriate human-centred information systems: A case study of the Japanese retail industry

Content Provider	Springer Nature Link
Author	Uchiyama, Ken
Copyright Year	1998
Abstract	The industries of Japan have developed by learning from Western industries, especially the USA, and by implementing many of their concepts and technologies. However, Japanese industries have often implemented these concepts and technologies in a very different way from the USA. For example, while the USA uses information systems in retail industries as a tool by which data are collected and analysed to ‘control the market’, in Japan this same technology is considered rather as a learning device to ‘interpret the market’. While in the USA the market is seen as a natural phenomenon capable of being controlled, the Japanese see it as an ambiguous phenomenon that is ever changing and is not capable of being controlled. Rather it is important to feel the change in the market itself.This paper introduces human centredness to the information system, and argues against modern rationalism, i.e. human versus technology, taking the case of use of POS data from the POS system (point of sale: a system that collects data on both the customer and goods sold by scanning bar codes that are attached to the surface of the goods) by the eminent Japanese retailer, Ito-Yokado. It emphasises an interactive concept of interaction between human and technology of the postmodern paradigm.
Starting Page	287
Ending Page	295
Page Count	9
File Format	PDF
ISSN	09515666
Journal	AI & SOCIETY
Volume Number	12
Issue Number	4
e-ISSN	14355655
Language	English
Publisher	Springer-Verlag
Publisher Date	1998-01-01
Publisher Place	London
Access Restriction	One Nation One Subscription (ONOS)
Subject Keyword	Actuality Human activity system (HAS) Point of sale (POS) Reality soft systems methodology (SSM) Weltanschauung Computer Science Artificial Intelligence (incl. Robotics) Engineering Economics, Organization, Logistics, Marketing Automation and Robotics Psychology
Content Type	Text
Resource Type	Article
Subject	Philosophy Artificial Intelligence Human-Computer Interaction

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