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Desarrollo y Validación del Cuestionario para la Evaluación de la Calidad Percibida en Servicios Deportivos
| Content Provider | Semantic Scholar |
|---|---|
| Author | Ruiz, Pablo Gálvez Sánchez, Verónica Morales |
| Copyright Year | 2015 |
| Abstract | The aim of this research was to examine the factorial structure of a questionnaire to assess perceived quality in sports services. For this purpose, three different studies were performed with a total sample of 867 users (426 men and 431 women), age between 14 and 81 years. The results showed that the instrument has adequate psychometric properties. The discrimination index of the items showed values above .40 and the level of internal consistency was adequate in all subscales (α > 0.75). Principal component analysis showed a stable structure composed of eleven factors, which explained more than 50% of the variance in each subscale. The confirmatory factor analysis indicated an adequate goodness-of-fit-indexes for the model obtained. Additionally, through a multi-group analysis, the findings indicate that the dimensions are not significantly different among gender, showing structural and metrical equivalence. Futures studies should apply different nature and ownership to services, as well as examine the measurement invariance in other cultures. |
| Starting Page | 55 |
| Ending Page | 66 |
| Page Count | 12 |
| File Format | PDF HTM / HTML |
| DOI | 10.12800/ccd.v10i28.515 |
| Volume Number | 10 |
| Alternate Webpage(s) | http://ccd.ucam.edu/index.php/revista/article/download/515/318 |
| Alternate Webpage(s) | https://doi.org/10.12800/ccd.v10i28.515 |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
