NDLI: Diseño de un plan de mejora de calidad para el área de reservas del Hostal La Cocha ubicado en la ciudad de Latacunga, provincia de Cotopaxi, Ecuador

Please wait, while we are loading the content...

Diseño de un plan de mejora de calidad para el área de reservas del Hostal La Cocha ubicado en la ciudad de Latacunga, provincia de Cotopaxi, Ecuador

Content Provider	Semantic Scholar
Author	Aguilera, Quevedo Wladimir, René
Copyright Year	2016
Abstract	This project aims to design a quality improvement plan for La Cocha Logding House in the reservations area, it is located in Latacunga, Cotopaxi province, Ecuador. This schema begins in the first chapter, the theoretical framework in which topics of quality are developed, its evolution throughout history, as well as the great experts in the field, quality models and its importance in the hospitality industry. The second chapter shows a current study of the enterprise, its internal issues which allowed to know the operation of the lodging house and satisfaction surveys were applied to the clients to determine their consumer profile and expectations. The third chapter indicates the tool called Blueprint which allows analyze internal service processes and the errors that keeps the hostel. In turn, through strategic Cross-SWOT analysis could know the strengths, weaknesses, opportunities and threats that owns the establishment and improvement strategies determined. The fourth chapter focuses on the improvement proposal for the business that will optimize processes and avoid incidents. Also, a quality policy arises, based on this evaluation standards and tools needed to comply with the proposed objective of the project was developed. The fifth chapter develops each one of improvement strategies which includes the design and development of a manual. The manual consists on standards and procedures of the areas analyzed, plus the training process for the implementation of it. The project culminates with the intervention budget, which specifies costs of implementing improvement proposals and the schedule to develop. Finally, it refers the conclusions and recommendations of this project.
File Format	PDF HTM / HTML
Alternate Webpage(s)	http://dspace.udla.edu.ec/bitstream/33000/5781/1/UDLA-EC-TIAEHT-2016-24.pdf
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article

Central Library (ISO-9001:2015 Certified)
Indian Institute of Technology Kharagpur
Kharagpur, West Bengal, India | PIN - 721302

See location in the Map
03222 282435
Mail: support@ndl.gov.in

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in