NDLI: Managing product returns to achieve supply chain sustainability: an exploratory study and research propositions

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Managing product returns to achieve supply chain sustainability: an exploratory study and research propositions

Content Provider	Semantic Scholar
Author	Shaharudin, Mohd Rizaimy Govindan, Kannan Zailani, Suhaiza Tan, Keah Choon
Copyright Year	2015
Abstract	The aim of this article is to develop research propositions for product returns management using the Institutional Theory (INT) as the foundation for the study. The paper culminates with a research model based on this theoretical perspective to examine the input and output of product returns management as part of a comprehensive sustainability effort. The study is exploratory in nature based on five case studies of participating manufacturers in the automotive, and electrical and electronics industry in Malaysia. The interview results reveal that the five participating companies established a product returns management program to handle three types of product returns found in their organizations. This is not surprising because successful product returns management has a number of internal and external benefits to the firms. Our interviews also uncover that the abundant amount of product returns is pressing these companies to implement an effective product returns management program. Based on the primary and secondary data collected in this study, three propositions are developed for future research, which should be tested with a large empirical data set to strengthen the theoretical contributions and managerial implications of this study.
Starting Page	1
Ending Page	15
Page Count	15
File Format	PDF HTM / HTML
DOI	10.1016/j.jclepro.2015.03.074
Volume Number	101
Alternate Webpage(s)	https://umexpert.um.edu.my/file/publication/00012642_113695.pdf
Alternate Webpage(s)	https://doi.org/10.1016/j.jclepro.2015.03.074
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article

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