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A Study of Employee Engagement, Job Satisfaction and Employee Retention of Michigan CRNAs
| Content Provider | Semantic Scholar |
|---|---|
| Author | Carnahan, Donna |
| Copyright Year | 2013 |
| Abstract | Introduction: The business m anagem en t concep t o f em p loyee engagem en t has been a round since th e early 1990's. Em ployee engagem ent is de fined as an e m p loyee 's e m o tio n a l connec tio n to th e ir o rgan iza tio n th a t m o tiva tes th e em p loyee to becom e fu lly invo lved and en thus ias tic a b o u t th e ir w o rk . G allup re p o rts th a t w ith in th e U.S. w o rk fo rce th e re is m o re than $300 b illio n pe r year los t in p ro d u c tiv ity re la ted to engagem ent. The bene fits th a t em p loye rs rece ive fro m having engaged em p loyees are num erous. Such be n e fits inc lude ; s tro n g e r cu s to m e r re la tionsh ips , longe r em p loyee tenu re , increased p ro d u c tiv ity , h ighe r jo b sa tis fac tion , and increased o rgan iza tiona l c o m m itm e n t. W ith in th e last 15 years, hosp ita ls have s ta rte d to m easure em p loyee engagem ent th ro u g h th e use o f surveys. Just like in o th e r industries , hea lthca re w orke rs , nurses and C ertified Registered Nurse A nes the tis ts (CRNA) are m ore like ly to p rov ide exce llen t care w hen th e y are engaged w ith th e ir w o rk . S tudies have p roven th a t in s titu tio n s th a t e m p loy engaged hea lthca re w orke rs have im p roved p a tie n t sa fe ty and sa tis fac tion scores, re duc tion in m ed ica l errors, and lo w e r m a lp rac tice claim s. To da te th e re have been no pub lished engagem ent stud ies invo lv ing CRNAs. M e th o d s : Data was co llec ted be tw een D ecem ber 2012 and January 2013 via Q u a ltr ics© survey. The response ra te was 16.5% (280 /1700 ). The Index o f W ork Satis faction (IWS), th e U tre ch t W o rk Engagem ent Scale (UWES) and th e A n tic ipa ted T u rnove r Scale (ATS) w e re to o ls used to m easure w o rk sa tis faction , engagem ent and tu rn o ve r. Q ua lita tive data was also co llec ted to give ins igh t in to the responde n t's answers. Results: The resu lting s ta tis tics show th a t CRNAs are engaged in th e ir w o rkp lace . Engagem ent was m easured on a co n tin u u m (0-6) show ing high levels o f V igo r (4.87) and D ed ica tion (5.48) and an average score on A b so rp tio n (4.37). The paired tte s t fo r all th re e m eans w ere s ign ifican t w ith pc.OOl. The IWS fo r CRNAs was m easured a t 16.42 (0 .9-37.1), show ing CRNAs are n o t sa tis fied in th e w orkp lace . D rivers o f sa tis faction w ere m easured on a c o n tin u u m (1-7). The fo llo w in g d rive rs p ro m o te d sa tis fac tion ; Professional Status (6.69) and A u to n o m y (6.04). O rgan iza tiona l Policies (4.27), Pay (4.42) and Task R equ irem ents (4.57) w e re fac to rs lead ing to jo b d issa tis faction o f CRNAs. T u rnove r (1-7) was m easured w ith a m ean sum score o f 2.94. Analysis o f the q u a lita tive data revealed th a t m any CRNAs fin d th e ir jo b rew ard ing , b u t increased w o rk load , lack o f s u p p o rt by m anagem ent and lim ite d room fo r advancem en t has p ro m o te d jo b d issa tis faction o f CRNAs. Conclusion: The UWES survey m easured CRNAs as having average to high levels o f w o rkp lace engagem ent. H ow ever, th e IWS survey results show ed th a t M ich igan CRNA's experience jo b d issa tis faction . The IWS survey d r ive r com ponen ts c o n tr ib u tin g to CRNA jo b sa tis fac tion w ere ; P rofessional Status, A u to n o m y and In te rac tions . The IWS d rive r com ponen ts th a t c o n tr ib u te d to CRNA jo b d issa tis faction w e re ; Task Requirem ents, Pay and O rgan iza tiona l Policy. Despite M ich igan CRNA's experienc ing jo b d issa tis faction , it was surpris ing th a t the ATS survey resu lts ind ica ted th a t M ich igan CRNAs do n o t plan to leave th e ir cu rre n t place o f e m p lo ym e n t. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | https://deepblue.lib.umich.edu/bitstream/handle/2027.42/143415/Carnahan.pdf?isAllowed=y&sequence=1 |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
