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Considering User Satisfaction in Designing Web-Based Portals.
| Content Provider | Semantic Scholar |
|---|---|
| Author | Zazelenchuk, Todd Boling, Elizabeth |
| Copyright Year | 2003 |
| Abstract | 35 Arecent Gartner Inc. survey declared portals the second-most hyped information technology trend, right after e-business.1 Along with this hype come various interpretations of what actually constitutes a portal. Traditionally regarded as World Wide Web gateways,2 portals have become more than convenient launch pads for Internet searches. Today’s portals are increasingly sophisticated applications designed to give users simple, quick, secure access to relevant organizational and personal data. Combine these qualities with the provision for users to select and arrange their portal content in ways that make sense to them, and you begin to understand the basis for some of the hype. Many universities have recently jumped on the portal bandwagon, developing enterprise-wide portals and sharing their experiences in journals such as this one. Enterprise portals offer important benefits to higher education institutions. In particular, they let universities coordinate user access to multiple services and information sources, and let users personalize how they view and work with that information. Enterprise portals also present several development challenges, however. On the technological side, a single application must bring together and make available vast amounts of organizational data. The administration must redefine business practices to let individual departments and business units update and maintain their information within the new environment. And, if the final product is to be a success, users must ultimately adopt the portal. As with other technologies, user acceptance hinges on the intended audience perceiving portals as both useful and easy to use.3 Surprisingly little research focuses on user satisfaction, however. Experts routinely tout personalization as portals’ primary attraction,4 yet offer developers little guidance on how best to provide such features to users. To create portal systems that meet both organizational and user requirements, universities must first identify enterprise portal characteristics that contribute to users’ satisfaction and potentially to their ultimate adoption of the system. Toward this end, we share findings from a usability study of an Indiana University enterprise portal application. The results suggest that, although Webbased portals are a relatively new phenomenon, many existing interaction design principles still apply. |
| Starting Page | 35 |
| Ending Page | 40 |
| Page Count | 6 |
| File Format | PDF HTM / HTML |
| Volume Number | 26 |
| Alternate Webpage(s) | https://www.educause.edu/ir/library/pdf/EQM0315.pdf |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
