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Qualite Et Controle Dans Le Secteur Des Services : Le Cas De L'Accompagnement A La Creation D'Entreprises
| Content Provider | Semantic Scholar |
|---|---|
| Author | Rascol-Boutard, Sylvie Amans, Pascale |
| Copyright Year | 2009 |
| Abstract | This research aims at finding quality indicators that might be used as performance indicators in the service field. It is based on the case of organizations which support business creation. 20 interviews of business creators have been carried out. They enabled us to find three types of quality criteria that might lead to performance indicators. Some of them refer to what the creator is being given, other ones allude to how the relationship between the creator and the expert is viewed by the creator; finally, other ones refer to social justice. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | https://hal-univ-orleans.archives-ouvertes.fr/hal-01634670/document |
| Alternate Webpage(s) | https://hal.umontpellier.fr/hal-01634670/document |
| Alternate Webpage(s) | https://hal-univ-tlse3.archives-ouvertes.fr/halshs-00459483/document |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |