Loading...
Please wait, while we are loading the content...
Similar Documents
Aalborg Universitet Enterprise Systems Implementations : Organizational Influence Processes for Corporate User
| Content Provider | Semantic Scholar |
|---|---|
| Author | Nielsén Axel, Peter Nordheim, Stig Heijden, Hans Van Der Tuunainen, Virpi Kristiina |
| Copyright Year | 2008 |
| Abstract | Enterprise system implementation is a complex and large undertaking. Business requirements does not necessarily fit the inherited as-is features of the software. To reach agreement on features to implement requires prudent management and astute exercise of power. In this paper we draw on an in-depth, interpretive study from the oil industry, where we analyze a case of innovative integration of an ECM system with collaboration technologies. The data collection has been longitudinal. The data analysis has been performed through the perspective of organizational influence processes. The main finding concerns an organizational role as corporate user representative to deal with the scale and complexities of implementation. A single person was particularly influential in the role. At the outset a user representative had to perform upward influence processes from a lower formal position. This is impeding the responsibilities associated with the role. A corporate user representative in a high formal position and with lateral and downward influence processes to the steering committee and the project group was more influential. Challenging upward influence processes was thus avoided. Typical influence tactics include rational persuasion and consultation. In addition, the corporate user representative benefits from a strong reference group to give input from the organization. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | http://vbn.aau.dk/files/14708522/ecis2008-dev-reg-007-File001.pdf |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
