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Islamic Banking Experience of Pakistan: Comparison between Islamic and Conventional Banks
| Content Provider | Semantic Scholar |
|---|---|
| Author | Ahmad, Ashfaq Rehman, Kashif Ur Saif, Muhammad Iqbal |
| Copyright Year | 2010 |
| Abstract | This study examines the relationship between service quality and customer satisfaction regarding Islamic banks as well as conventional banks in Pakistan. It also investigated how service quality affects customer satisfaction by assessing the magnitude of the relationship between selected variables. This study is important due to an emerging trend of Islamic banking practices in Pakistan in the existence of conventional banking system. Data were collected from 720 bank customers by using stratified random sampling. SPSS 15.0 version is applied for data analysis. The results reflect that there is strong positive relationship between service quality and customer satisfaction in case of Islamic banks as well as in case of conventional banks. Findings showed that there is stronger positive relationship between service quality and customer satisfaction in Islamic banks as compared to Conventional banks in Pakistan. The study has a number of implications for bankers, policy makers and academicians. |
| Starting Page | 137 |
| Ending Page | 137 |
| Page Count | 1 |
| File Format | PDF HTM / HTML |
| DOI | 10.5539/ijbm.v5n2p137 |
| Volume Number | 5 |
| Alternate Webpage(s) | http://www.ccsenet.org/journal/index.php/ijbm/article/download/4303/4211 |
| Alternate Webpage(s) | https://doi.org/10.5539/ijbm.v5n2p137 |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
