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Investigating Trust in E-Commerce: A Literature Review and a Model for Its Formation in Customer Relationships
| Content Provider | Semantic Scholar |
|---|---|
| Author | Papadopoulou, Panagiota Kanellis, Panagiotis Martakos, Drakoulis |
| Copyright Year | 2001 |
| Abstract | As a key issue for the successful proliferation of e-commerce, trust is fast becoming the focus of many IS research initiatives. This paper presents a review and categorization of the trust literature in e-commerce aiming to provide the state of the art as far as research is concerned. Five categories of trust in e-commerce are identified and analyzed into three major dimensions, namely determinants, approaches and consequences. Our analysis indicates a lack of research regarding processes for the development of trust and relationship building. The paper seeks to fill this gap by proposing a theoretical model for the formation of trust in customer-business relationships. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1594&context=amcis2001&httpsredir=1&referer= |
| Alternate Webpage(s) | http://cgi.di.uoa.gr/~peggy/papers/AMCIS%202001.pdf |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
