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A Framework for Monitoring Relational Quality in B2B Technology Partnerships
| Content Provider | Semantic Scholar |
|---|---|
| Author | Bidault, Francis Lueth, Manfred Ploetner, Olaf |
| Copyright Year | 2009 |
| Abstract | The purpose of this paper is to propose a framework for the monitoring of new technology introduction in a B2B environment. We focus on B2B environments, i.e. on projects where a new technological solution is implemented (and often jointly developed) with a client being either a company or an organization. In such a situation, where a supplier and its client agree to implement a new technology, both are exposed to a risk. The management of these risks can be handled through a couple of approaches: control or trust. The management literature has put a lot of attention on these two modes that play an important role because they drive the quality of the relationship between partners. We will explore their respective roles and build a methodology to monitor them along the life of a buyer-supplier relationship aiming at implementing new technology. |
| File Format | PDF HTM / HTML |
| DOI | 10.2139/ssrn.1523261 |
| Alternate Webpage(s) | https://www.econstor.eu/bitstream/10419/96538/1/ESMT-09-008.pdf |
| Alternate Webpage(s) | https://doi.org/10.2139/ssrn.1523261 |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
