NDLI: AN INVESTIGATION INTO THE IMPACT OF MOTIVATION ON PRODUCTIVITY IN MEDICAL INSURANCE IN ZAMBIA : A Case Study of Selected Medical Insurance Companies in Zambia ( Conference ID : CFP / 1048 / 2018 )

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AN INVESTIGATION INTO THE IMPACT OF MOTIVATION ON PRODUCTIVITY IN MEDICAL INSURANCE IN ZAMBIA : A Case Study of Selected Medical Insurance Companies in Zambia ( Conference ID : CFP / 1048 / 2018 )

Content Provider	Semantic Scholar
Author	Tambo, Roseline
Copyright Year	2019
Abstract	This study investigated the impact of Motivation on productivity in the Medical insurance sector in Zambia. Medical insurance companies in Zambia have over the years been experiencing low productivity. The rate of processing of insurance claims has largely been poor with huge backlog leading to wrong payment of claims which do not satisfy the terms and conditions of the insurance policy. In order to optimize claims processes, the study undertook a research to investigate the impact of motivation on employee productivity. The motivation to carry out the study arose from the low job satisfaction levels demonstrated by employees. The rationale of the study was to improve productivity in the Medical insurance sector in Zambia through intrinsic and extrinsic motivating factors. The Assumption was that motivation improves productivity. The study was carried out among the employees of selected Medical insurances companies in Zambia. Data was analysed using descriptive statistics based on findings of intrinsic factors measured by, Structure of work and Training; and extrinsic factors measured by, Reward system, Leadership style and Organisational climate. The results showed that there is poor employee motivation in the Medical Insurance in Zambia leading to low organisational productivity. Therefore, intrinsic and extrinsic factors such as the ones understudy and involvement of employees leads to improved employee motivation levels and higher productivity.
File Format	PDF HTM / HTML
Alternate Webpage(s)	http://www.multiresearch.net/cms/publications/CFP10482018.pdf
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article

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