NDLI: Modelagem da satisfação e identificação de atributos de qualidade em serviços odontológicos

Content Provider	Semantic Scholar
Author	Targanski, Rafael Tinoco, Maria A. C. Ribeiro, José Luis Duarte
Copyright Year	2012
Abstract	This article presents the construction of a satisfaction model and the identification and ranking of the attributes that affect quality perception of dental service customers. In order to achieve the objectives, two surveys were applied, enabling to identify (i) significant relationships between satisfaction determinants and (ii) the hierarchy of quality attributes. The main contribution of the article is the proposition of a model that helps managers of dental services in their search for quality improvement and customer satisfaction, contributing for companies' development and research in the services sector.
Starting Page	751
Ending Page	765
Page Count	15
File Format	PDF HTM / HTML
DOI	10.1590/S0103-65132012005000033
Volume Number	22
Alternate Webpage(s)	https://www.lume.ufrgs.br/bitstream/handle/10183/114953/000921468.pdf?isAllowed=y&sequence=1
Alternate Webpage(s)	http://www.scielo.br/pdf/prod/v22n4/aop_t6_0002_0258.pdf
Alternate Webpage(s)	https://doi.org/10.1590/S0103-65132012005000033
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article

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