NDLI: A Multiple Comparison of Service Quality between Public, Foreign Venture and Private Sector Banks in Nepal

Content Provider	Semantic Scholar
Author	Durgapal, Bhanu Pratap Bhatta, Keshav Raj
Copyright Year	2016
Abstract	The present study is aimed at multiple comparisons of service quality between public, foreign venture and private sector banks in Nepal. A sample of three hundred respondents is taken from public, foreign venture and private sector banks which are headquartered in Kathmandu. Factor analysis is employed to uncover the different dimensions of service quality. The service quality dimensions are compared using ANOVA, Kruskal Wallis tests, Tukey's HSD and Dunn's test. The results of the study indicate at a direct competition between foreign banks and private banks. Public sector banks seemed to be perceived low in at least two dimensions of service quality. Keywords- banks, multiple comparison, Nepal, service quality
Starting Page	109
Ending Page	120
Page Count	12
File Format	PDF HTM / HTML
Volume Number	18
Alternate Webpage(s)	http://iosrjournals.org/iosr-jbm/papers/Vol18-issue10/Version-5/O181005109120.pdf
Alternate Webpage(s)	https://doi.org/10.9790/487X-181005109120
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article

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