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Caracterización del sector bancario en Colombia durante el periodo 2014 - 2015: Principales retos del servicio al cliente
| Content Provider | Semantic Scholar |
|---|---|
| Author | Ruiz, Caro Juliana, Nancy |
| Copyright Year | 2017 |
| Abstract | This article aims to characterize the banking sector in Colombia during the period 2014 - 2015, identifying the main challenges of customer service, for that purpose will be developed from a methodology of descriptive analytical type, with collection of information Obtained from the Financial Superintendence of Colombia, is supported in the reflections of Frederic Mishkin and Law 1328 of 2009 by which the subject of the protection to the financial consumer is specified. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | https://repository.unimilitar.edu.co/bitstream/handle/10654/16250/CaroRuizNancyJuliana2017.pdf;jsessionid=B2B8D29090A96D769DEE6DDD1C68405F?sequence=1 |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |