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Strategic planning and quality management at the University of Queensland Library
| Content Provider | Semantic Scholar |
|---|---|
| Author | Croud, Jennifer Lyons, Mary Schmidt, Janine |
| Copyright Year | 2000 |
| Abstract | This paper describes the University of Queensland Library’s strategic planning and quality management processes. Priority areas, benchmarking initiatives and performance measurement are discussed, as is the Annual Review, at which priority areas for address in the coming year are determined. One of the strengths of the Library’s quality program, through the planning process, is that new initiatives, once proven are then integrated into standard operating procedure. Both the staff and the Library benefit from this, and the Library’s culture is one of continuous improvement. The customer is the focus of all activities. Successful outcomes to which the strategic planning and quality processes have contributed are described. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | http://www.library.uq.edu.au/papers/pacrim2000paper.pdf |
| Alternate Webpage(s) | http://www.cybrary.uq.edu.au/papers/paperarchives/strategic_planning_and_quality_management.pdf |
| Alternate Webpage(s) | http://www.cybrary.uq.edu.au/papers/pacrim2000paper.pdf |
| Alternate Webpage(s) | http://www.library.uq.edu.au/papers/strategic_planning_and_quality_management.pdf |
| Alternate Webpage(s) | http://www.cybrary.uq.edu.au/papers/paperarchives/pacrim2000paper.pdf |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
