The Effect of Organizational Silence of Hotel and Foodservice Employees on Job Satisfaction and Organizational Commitment: Focusing on the Mediating Effect of Organizational Cynicism

Content Provider	Semantic Scholar
Author	신규희 이종학 Lee, Soobum
Copyright Year	2012
Abstract	The purpose of this study is to investigate the impacts of organizational silence on job satisfaction, and organizational commitment. It also analyzed whether organizational cynicism had mediating effect between the two variables. Based on literature review, organizational silence is divided into two factors: acquiescent silence, and defensive silence. To verify the hypothesis authors used frequency analysis, correlation analysis, multiple regression analysis, hierarchical regression analysis, three-step mediated regression analysis, and independent t-test, total 300 questionnaires were handed out and 234 questionnaires were used for the analysis. The results of the study are as followed: First, among the employee's organizational silence had significant negative influence on job satisfaction and organizational commitment. Second, the effect of organizational silence on job satisfaction and organizational commitment were mediated by organizational cynicism. The findings were suggested in practical aspect of business. The limits of the study and the recommendation of future studies were discussed.
Starting Page	133
Ending Page	152
Page Count	20
File Format	PDF HTM / HTML
Volume Number	21
Alternate Webpage(s)	http://210.101.116.28/W_files/kiss5/31901423_pv.pdf
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article