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The relationship between employee satisfaction and organisational performance: Evidence from a South African government department
| Content Provider | Semantic Scholar |
|---|---|
| Author | Mafini, Chengedzai Pooe, David |
| Copyright Year | 2013 |
| Abstract | Orientation: There appears to be a dearth of literature that addresses the relationship between employee satisfaction and organisational performance in South African public organisations. Motivation for the study: This study attempted to contribute to the discourse on the influence of human resources to organisational performance. Research purpose: The aim of this study was to analyse the relationship between employee satisfaction and organisational performance in a public sector organisation. Research design: A three-section survey questionnaire was used to collect data from a conveniently recruited sample of 272 members of a South African government department. Pearson’s correlation test as well as a regression analysis were employed to test the existence of a relationship between employee satisfaction and organisational performance. The mean score ranking technique was used to compare the impact of the individual employee satisfaction factors on organisational performance. Main findings: Positive correlations were observed between organisational performance and all five employee satisfaction factors, namely working conditions , ability utilisation , creativity , teamwork and autonomy . Amongst the five factors, teamwork had the greatest impact on organisational performance, followed by ability utilisation , creativity , autonomy , with working conditions exerting the least influence. Practical and/or managerial implications: Strategic interventions involving positive adjustments on the five employee satisfaction dimensions examined in this study may be initiated and applied to improve overall organisational performance in public organisations. Contributions and/or value add: The study endorses the notion that a satisfied workforce could be the key to enhanced organisational performance. |
| File Format | PDF HTM / HTML |
| DOI | 10.4102/sajip.v39i1.1090 |
| Volume Number | 39 |
| Alternate Webpage(s) | https://sajip.co.za/index.php/sajip/article/download/1090/1331 |
| Alternate Webpage(s) | http://www.scielo.org.za/pdf/sajip/v39n1/07.pdf |
| Alternate Webpage(s) | https://doi.org/10.4102/sajip.v39i1.1090 |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
