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Proposta de uma sistemática para o processamento de requisitos do cliente de empreendimentos habitacionais de interesse social
| Content Provider | Semantic Scholar |
|---|---|
| Author | Lima, Lisiane Pedroso |
| Copyright Year | 2007 |
| Abstract | LIMA, L. P. A proposal of a protocol for processing clients requirements in social housing projects. 2007. 190 f. Dissertacao (Mestrado em Engenharia Civil) – Programa de Pos-Graduacao em Engenharia Civil, UFRGS, Porto Alegre, 2007. In the last few decades, the provision of social housing has become more complex, involving a network of relationships between several stakeholders and the government, which tend to operate in a fragmented way. In this context, it is necessary to manage client requirements, in order to process and make available suitable information for supporting decision making in the product development process. The main objective of this research work is to devise a protocol for client requirements processing in social housing projects, with the ultimate aim to increase the degree of users satisfaction. The research method was divided into three stages: (a) structuring of requirements; (b) weighing requirements; and (c) study of the applicability of quality function deployment (QFD). Initially, a method for structuring the main factors that affect the users satisfaction in nine housing projects was devised, in order to improve the understanding about their requirements. In the second stage, the different perceptions of the construction professionals involved in the product development process on the users requirements were analysed and compared. In the last stage, the QFD quality matrix was used for processing requirements, with the aim of proposing adaptations of that tool to the context of social housing. The individual analysis of construction professionals supported the processing of data that were used to produce visual devices, making it possible the development of several analises. The application of a QFD matrix created the opportunity for further processing clients’ requirements, since data from the users and from the construction professionals were analysed together, providing an opportunity to integrate data produced in the previous stages. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | https://lume.ufrgs.br/bitstream/handle/10183/13434/000638498.pdf?sequence=1 |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
