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Critical Success Factors to Improve Knowledge Sharing in South African Local Government
| Content Provider | Semantic Scholar |
|---|---|
| Author | Ncoyini, Samuel |
| Copyright Year | 2016 |
| Abstract | The demand for improved service delivery requires new approaches and attitudes from local government. Implementation of knowledge sharing practices in local government is one of the critical processes that can help to establish learning organisations. The main purpose of this paper is to investigate how knowledge management systems can be used to improve the knowledge sharing culture among local government employees. The study used an inductive research approach which included a thorough literature review and content analysis. The technology-organisation-environment theory was used as the theoretical foundation of the study. Making use of critical success factors, the study advises how existing knowledge sharing practices can be supported and how new initiatives can be developed, making use of a knowledge management system. The study recommends that local government must ensure that knowledge sharing practices and initiatives are fully supported and promoted by top management. |
| File Format | PDF HTM / HTML |
| Alternate Webpage(s) | http://www.up.ac.za/media/shared/643/ZP_Files/2016/Papers/gm24_full.zp97834.pdf |
| Language | English |
| Access Restriction | Open |
| Content Type | Text |
| Resource Type | Article |
