Las competencias del talento humano como elemento del mejoramiento del servicio en las Cajas de Compensación Familiar (CCF) de Bogotá: un enfoque desde la cultura organizacional

Content Provider	Semantic Scholar
Author	Barcha, Viviana Martínez
Copyright Year	2015
Abstract	This article aims to analyze the skills of human talent as a differentiating factor in the service, where new trends in organizational communication raise intervene, from culture, weaknesses in service in an organization. Currently, the service has taken a considerable importance from the changes generated in the markets and consumer tastes when purchasing products and services. In this sense a journey through the behavioral, functional and constructivist models as well as the structural and dynamic approach is done, until the High Quality Service where there is evidence that organizations are increasing their efforts to training its employees and developing strategies to improve care processes. Indeed one can say that the customer is vital for organizations element and is necessary to seek and create mechanisms that allow them to develop skills within their collaborators on issues mainly of service, as being done by the Fund order to give satisfaction to their customers.
File Format	PDF HTM / HTML
Alternate Webpage(s)	https://repository.unimilitar.edu.co/bitstream/handle/10654/6605/MARTINEZBARCHAVIVIANAPAOLA2015.pdf;jsessionid=4E1C1C79C1B8476D4F5B09FA276C4951?sequence=1
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article