NDLI: Culture change matters more than technological change, US healthcare expert tells integrated care summit.

Content Provider	Semantic Scholar
Author	Payne, David F.
Copyright Year	2012
Abstract	Integrating health and social care more closely should be seen as a sociological rather than technological challenge, says the US doctor who deployed electronic health records for hospital and clinics serving US veterans. When Kenneth Kizer took over as head of the Department for Veterans Affairs in 1994, the staff was demoralised by the federal bureaucracy's risk averse and punitive culture. Patients faced long waiting times, and the service was highly hospital-centric. First established in 1946 to provide treatment for veterans with combat related injuries, Veterans Affairs is now the largest provider of healthcare services in the United States, with outposts in Guam, Samoa, and …
Starting Page	e3178
Ending Page	e3178
Page Count	1
File Format	PDF HTM / HTML
DOI	10.1136/bmj.e3178
PubMed reference number	22556054
Journal	Medline
Volume Number	344
Alternate Webpage(s)	http://www.bmj.com/content/bmj/344/bmj.e3178.full.pdf
Journal	BMJ
Language	English
Access Restriction	Open
Content Type	Text
Resource Type	Article

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